Terms & Conditions

Website Terms & Conditions

You should read these terms and conditions carefully before using this website (the “Site”). By accessing or using this Site, you agree to be bound by these terms and conditions and by our Privacy Policy. If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately.

Please note that no sale of products and services takes place on the Site. Any sales are governed by separate TrueFrame Terms and Conditions of Sale, which will be provided to you before you place an order.

The Site is intended for residents of the United Kingdom over the age of 18.

1. Availability and Conditions of Use

This Site is made available by TrueFrame Windows & Doors Ltd (“TrueFrame”). While we make reasonable efforts to ensure the Site is available, we do not guarantee that the Site will be available at all times or without interruption.

TrueFrame reserves the right to suspend, withdraw or restrict the availability of all or any part of the Site at any time.

By using this Site you agree not to:

• use the Site in any unlawful manner
• attempt to gain unauthorised access to the Site
• use the Site to transmit harmful or offensive material
• interfere with the operation or security of the Site

TrueFrame reserves the right to suspend or terminate access if these terms are breached.

2. Ownership and Intellectual Property

This Site and all content within it are owned and operated by TrueFrame Windows & Doors Ltd unless otherwise stated.

All intellectual property rights including:

• text
• graphics
• logos
• designs
• images
• website content

are owned by TrueFrame or its licensors.

You may view and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify or commercially exploit any content without written permission.

3. Website Information

The content on this Site is provided for general information purposes only.

While we aim to keep all information accurate and up to date, TrueFrame does not guarantee that:

• product descriptions
• specifications
• prices
• availability

are always accurate or complete.

Customers should contact TrueFrame directly to confirm details before relying on any information provided on the Site.

Nothing on this Site constitutes technical, financial or legal advice.

4. Links to Third Party Websites

This Site may contain links to external websites. These are provided for convenience only.

TrueFrame has no control over and accepts no responsibility for the content, policies or practices of third-party websites.

5. Limitation of Liability

To the maximum extent permitted by law, TrueFrame shall not be liable for any loss or damage arising from:

• use of this Site
• inability to access the Site
• reliance on information contained on the Site

This does not exclude liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot legally be excluded under UK law.

6. Changes to These Terms

TrueFrame reserves the right to update or amend these Terms & Conditions at any time without prior notice.

Continued use of the Site indicates acceptance of any updated terms.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with this Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

TrueFrame Windows & Doors Ltd respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use and protect your information.

Information We May Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Address
• Enquiry details submitted through forms
• Website usage data (via cookies)

How We Use Your Information

We use your information to:

• respond to enquiries
• provide quotes for windows and doors
• arrange surveys or installations
• improve our website and services

We do not sell or rent your personal data to third parties.

Data Protection

Your information is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for.

We take reasonable measures to protect your data from unauthorised access.

Your Rights

Under UK data protection law you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• object to processing of your data

Requests can be made by contacting us.

Cookie Policy

Our website uses cookies to improve user experience.

Cookies are small files placed on your device when visiting a website.

They help us:

• understand how visitors use the website
• improve website performance
• remember user preferences

Most web browsers allow you to control cookies through browser settings.

You can choose to disable cookies, however some parts of the website may not function correctly.

Company Information (Required by UK Law)

TrueFrame Windows & Doors Ltd

Registered in England and Wales

Company Number: 

Registered Office:

Email: trueframeltd@gmail.com

Telephone: